If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange or Refund within 14 days of the order’s delivery date.

The protective film on the outsole must still be intact and attached to returned items.

Please note that all sales of Last Chance items are final and we will not accept exchange for this type of product.

We do not dispatch orders over the weekend. Any order placed after 4pm on friday will be dispatched the following Monday.

We will not supply a substitute product without your express authority.

Your Rusconi shoes have been carefully made in Italy and ispected before shipped. Due to the hand craftemnship and our unique material choices, slight irregularities may be noticeable.

Return Instructions:

  1. To request a return go to MY AREA and either sign in to your account or enter your email and order number. Next, select the items to return and the desired type of return. Once completed, will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.
  2. The return shipment’s costs will be the Client’s responsibility.
  3. In case of Returns and Exchanges the cost will be € 10.00 in Italy and € 25.00 throughout Europe.

    For intercontinental returns and exchanges the cost will be indicated in the form the actual cost depending on the country.
  4. Returns must be shipped within 14 days of the order’s delivery date.

Types of Returns :

  1. Size/Color Exchange
    Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.
  2. Refund
    Refunds will be processed as soon as returned items have been checked and accepted by F A B I O R U S C O N I .
    For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
    Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.
    Refunds will be issued in the same currency as the original purchase.
    Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.Any original shipping costs incurred will only be refunded to the Client if all the items purchased in the order are returned.


  • The protective film on the outsole must still be intact and attached to returned items. Items must not have been used, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Items must be returned in their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
  • Returns should rather be packaged in the neutral shipping box, which must be securely sealed with adhesive tape. In case our box is no longer available, clients may use another type of packaging suitable for the shipment of the items.
  • In the case of defective or incorrect merchandise, we invite Clients to immediately contact F A B I O R U S C O N I reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Pickups for all authorized returns must originate from the same country of the original shipment.
  • F A B I O R U S C O N I reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order with a 10% fee. If an unauthorized return is accepted, F A B I O R U S C O N I will deduct a 10% administrative/re-stocking fee from the refund.
  • Exceptions from the right of withdrawal for contracts concluded on the website F A B I O R U S C O N I are excluded in accordance with Article 59 of the Italian Consumer Code as regards the following:
    1. The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    2. The supply of customized goods.

As an example but not limited to, products used and to which the protective film has been removed are certainly excluded from the withdrawal.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.

Fabio Rusconi


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