Shipping to Italy is free of charge. The cost of shipping to Europe is €12 with the exception of some countries (cost verifiable when checking out), it is free for amounts over €299
In the rest of the world it is free of charge for amounts over €500, the shipping cost can be checked out.
Customs duties and taxes are applied upon delivery to the chosen country and are the sole responsibility of the recipient. These charges are not included in the total price at checkout. Since they are determined by the customs agency of the destination country, they are beyond our control.
Items are shipped in 1-2 business days (Monday-Friday) from the date of order.
During sales or special promotions, processing times may be longer.
Europe – Non-European Union – Express Shipping: 2-3 business days for major cities / 3-4 business days for remote areas
F A B I O R U S C O N I cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of F A B I O R U S C O N I.
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
Easter and Easter Monday
When the order is shipped, Clients receive an email from fabiorusconi.it specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or fabiorusconi.it
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. F A B I O R U S C O N I packages are carefully packed with a logo printed tape around the outside of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact fabiorusconi.it at email@example.com
When there is a reception desk or door person present at the address, the courier is authorized to deliver the package to the on-duty personnel.
If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by fabiorusconi.it within 5 working days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the F A B I O R U S C O N I commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.